FREE SHIPPING on all orders over $149
FREE SHIPPING on all orders over $149
SHIPPING
All of your orders are packed with love & care and are shipped from our studio. We are working hard to get all orders placed out as quickly as we can, orders are on the way to their new homes within 2-3 business days.
We ship all our orders via Australia Post. Any delays by Australia Post is unfortunately out of our control.
If a parcel goes missing while on it's way to you please let us know and we will do everything we can to find it!
If your parcel is returned to us due to any of the following reasons, we will contact you to arrange the shipping of your item again, at an additional cost to you. - incorrect/incomplete address - Return to sender - failure to pick up from your local post office. We are happy to give you a store credit (minus shipping and 10% restocking fee) if you do not wish the item/s to be resent.
RETURNS POLICY
We comply with NSW Fair Trading regulations on refunds. We are not required to provide a refund or replacement if you change your mind. If you decide to cancel all or part of your order before it is shipped you will incur a 10% cancellation fee.
Crystals and Gems are naturally coloured and each unique. Appearance may vary from photos shown and may have small cracks, chips, different pattern. We take our photos in natural light or LED light to show the product as much as possible and may look different due to lightening, screen colour, resolution.
FAULTY ITEMS
If an item you have received is found to be faulty, please contact us within 7 days of receiving your order. You will be required to return the product/s in a safe and secure manner (like how you received them) using a trackable shipping method. The return item must be lodged over the counter at your nearest Australia Post Outlet. Upon receiving the item, we will process your return in the form of a refund or store credit.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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